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4 Simple Tips To Optimize Your Workforce

September 17, 2014 | Blog | Permalink

3269784239_4254e1cc22At the WFC Group, we have over 200 years of combined experience in the Workforce Management space. Doing everything from implementations to upgrades and training, we have learned a lesson or two about what works and what doesn’t in optimizing your workforce.

So we put our heads together and came up with 4 of our simplest, yet most effective tips that you can apply to your own workforce to increase productivity and worker morale.

1. Get the right tools

There is no reason that your workforce should still be punching time cards. Time and attendance software is a must to have an optimized workforce, and can save your company weeks of time that goes unaccounted for.

2. Go mobile

Mobile technology is one of the most underutilized technological advantages we see with companies today. Essentially everyone has a smartphone these days, and companies can take advantage of this by having both workers and management access all necessary information on the go. This saves hardware costs and allows issues to be addressed anytime, anywhere.

3. Check the analytics

With the right workforce management tools, companies have access to a wealth of data on their workforce. This information can give you valuable insights that will allow you to see where there are rooms for improvement in your current processes. You can then take actionable steps to optimize your workforce.

4. Communicate effectively

Doing all of the above also leads to more effective communication. The right time and attendance software ensures labor is accounted for, allowing more trust between the workforce and management. Mobile technology helps managers get out of the back office and onto the floor where they can communicate with their employees more effectively.

Conclusion

Optimizing your workforce with the right technology is essential for this day and age. We see too many companies with punch clocks and time cards that are killing efficiencies and opportunities for improvement. Getting the right tools, going mobile, and checking analytics will not only help you become more productive, but it will also increase the effectiveness of communication.

If you believe it’s the right time to start optimizing your workforce, reach out to us! Our team has over 200 years of combined experience in workforce management and we’re here to help!

 

The post 4 Simple Tips To Optimize Your Workforce appeared first on The WFC Group.

The WFC Group » The WFC Group Blog

Workforce Optimization Tools for Great Customer Experiences

September 14, 2014 | Staff Attendance | Permalink

The role of the contact center is changing as consumer preferences evolve at an accelerating pace.  A recent blog by Spence Mallder, GM Workforce Optimization and CTO points out that recently, customer experience has overtaken productivity as the top priority for contact center workforce optimization (WFO) programs.  It’s an example, albeit an important one, of how the world of the workforce optimization leader is changing as the dynamics of the contact center continue to change.

The infographic below takes us on a quick tour of new challenges and priorities for contact center workforce optimization leaders, some of the key WFO tools and technologies they are using, and the beneficial results that they are seeing from best-practice use of their WFO tools.

If you want to know more, visit aspect.com and find out about the capabilities of Aspect’s Workforce Management solutions.

Workforce Optimization infographic

Aspect Blogs » workforce management

Now That Have The Right Time And Attendance System, You Can Do Your Happy Dance

September 11, 2014 | Attendance Software | Permalink

If your company is using a combination of a time and attendance system, paper and spreadsheets to calculate employee hours then you do not have a true time and attendance system. AT best, what you have is a punch in/out system. ATS TimeWork gives you an opportunity to bring your plant operations, finance, payroll and HR together by not only sharing information, but by using data in one system to drive the next action in your business process.

Data Integration To Keep You Smiling
ATS real-time two-way data integration between your accounting, payroll, ERP, HR, Talent Management and/or CRM system has never been easier. ATS TimeWork data integration can be installed and be operational in a matter of minutes. This is the kind of integration that gets business executives excited knowing that their employees will no longer have to take 2 days to, calculate, process, and then key data into a software.

21st Intuitive Time Clocks
These are not your 1980’s time clocks that merely track the in and out of employee hours. ATS data collectors helps companies turbo charge time capture like never before. From large screen display time clocks, to biometric FaceScan that allows for “Look and Go” data capture, ATS time clocks gathers and send data in real-time while providing on-the-spot data for analysis. When combined with ATS TimeWork Enterprise, the entire solution is a best-in-class method for collecting time and attendance from anywhere, anytime.

It Gets Better, So Keep Your Dancing Shoes On
Today’s business climate is fiercely competitive and if your company is using a time and attendance solution that lacks the support, you company need it’s time to look elsewhere. Get an edge on the competition with ATS time and attendance to make sure that your most valuable resource – your people – are aligned with a-best-of-breed solution for maximum productivity.  ATS TimeWork is powerful and flexible enough to grow with your business, allowing you to realize a rapid return on investment, while providing the cutting edge capabilities you will need to grow your company today and in the foreseeable future.

To learn more, go to our website. You can also contact us by phone at; 1.866.294.2467.

Now That Have The Right Time And Attendance System, You Can Do Your Happy Dance

Time and Attendance Blog, Workforce Management Software

Managing Your Workforce in Real-Time

September 3, 2014 | Staff Attendance | Permalink

Spence Mallder, SVP & GM Workforce Optimization & CTOTime ManagementBen Franklin was a wise man and counseled us with his sage words, “Do not squander time, for it is the stuff life is made of.”  Unfortunately, contact centers and back office operations across the globe are squandering time, and quite a bit of it. It’s not being squandered in big 30-minute chunks that would have any decent supervisor up in arms. It’s being squandered in dozens of 1 and 2 minute intervals of idle time that we have become accustomed to seeing in the contact center business.

We assume this is the norm, because we don’t know any better. Industry experts estimate that every day, agents spend about 11% of their time being idle.

Worldwide, that amounts to approximately 6 million idle hours (or 685 idle years) per day. That’s huge! Imagine the improvement in customer experience, employee morale and costs savings if there were a way to harness that 11% idle time and turn it into training time, call handling time, back office processing time or vacation time for that matter.

Traditional workforce management tools do a good job of estimating the level of contact center staff required to achieve a given level of service. Aspect’s Workforce Management solution, for example, uses some very complex algorithms that weight historical call volumes with more recent volumes to create very accurate intraday staffing schedules. However, it is impossible to predict the exact ebb and flow of calls from thousands of customers.

Historically, contact centers have scheduled agents with the very best information available, and beyond that, it’s just a question of how much risk you are willing to take and what SLAs you are willing to tolerate. So what is the next phase in the evolution of workforce management systems that can smooth out these unpredictable patterns and recapture some of the 6 million hours per day that would make Ben Franklin shudder?

The magic is in real-time. Real-time workforce management is the technology that groups together some of the 1 and 2 minute idle periods mentioned above across a large number of agents to free up dedicated agents for useful periods of time (typically greater than 30 minutes). By being able to seamlessly change the type of work being performed by your employees in real-time, contact centers can effectively break down the organizational silos among labor pools, whether they are in the front office, back office, different customer communication channels, different agent skill types or different software applications. Pretty soon all these minutes will start to create some significant time blocks.

Of course, the real-time workforce management requires real-time monitoring of ACD, chat, and email volumes in concert with tracking of agent skills to ensure that only appropriately skilled agents are transferred from one work type to another. But the returns can be absolutely breathtaking. The overall annual benefit is estimated to be about $ 9 million for every thousand agents when you consider improved customer experience and loyalty, improved employee performance and labor savings. Expect to see real-time enablement become an essential addition to every workforce management system. For call centers, it’s like the discovery of electricity.

To see how you can find your missing minutes, click to learn more about Aspect Workforce Management.

Aspect Blogs » workforce management

Want Agile, Powerful And Robust? That’s ATS Workforce Management Solution

August 20, 2014 | Attendance Software | Permalink

If you are in the market for a time and attendance system, but are unsure which solution will best meet your business requirements, having access to a live demonstration of the actual application could aid in the decision making process.

ATS TimeWork time and attendance is quick to implement and is a best-in-class workforce management (WFM) software that helps companies, throughout Canada and the U.S. manage their;  time tracking, pay policies, stat holiday calculation, job costing, benefit accruals and helps decrease company-wide payroll costs.  The solution was designed for industries of all types and helps you work and grow efficiently.

With ATS TimeWork, companies can access up-to-the-minute workforce analytic tools to support their business growth and help them act with agility and proper insight. Beyond the traditional workforce management system, ATS offers a unified solution that improves efficiency and effectiveness throughout an organization.

With ATS TimeWork Time and Attendance, you can:

  • Automate time and attendance processes to reduce payroll costs, comply with collective bargaining agreements and government regulations.
  • Enhance and monitor workforce performance in real time, with employee time clocks and spot attendance problems early and avoid labour violations through analytic reporting tools.
  • Eliminate costs and errors and move from paper time sheets to automated budgeting tools that helps propel and automate the planning cycle.

Want to learn more?  You can go to our website and sign up for one of our monthly webcasts. You can also reach us by phone at 866.294.2467.

You Want Agile, Powerful And Robust? That’s ATS Workforce Management Solution

 

Time and Attendance Blog, Workforce Management Software

Managing Absences with Time and Attendance Solutions

August 3, 2014 | Employee Tracking | Permalink

In the contract building service and security industries, an unexpected absence can create a lot of issues – from lost productivity and incomplete tasks, to a scramble to fill an open shift – and that can translate into very unhappy customers. Addressing absence issues in the field starts with cleaning up your timekeeping processes, and an effective time and attendance solution can help you do that.

timecard

Automate Your Timekeeping Processes

It’s no secret that technology makes it easier to manage a distributed workforce at multiple job sites. Having an automated time and attendance solution in place is essential for controlling labor costs, complying with Department of Labor regulations and, of course, managing employee time and addressing attendance issues. Tracking employee time on paper is not only cumbersome and inefficient, but it also has no built-in mechanisms for detecting or reacting to unexpected absences. A time and attendance solution can simplify your timekeeping processes and alert you to absences out in the field so you can respond immediately. In addition to keeping your customers happy, you’ll see valuable savings of both time and money with no time cards and fewer time disputes to contend with.

Make Your Time and Attendance Solution Work for You

A good time and attendance solution will have customizable features you can leverage for your particular needs. The ability to set up various absence alerts for different jobs, allow for travel time between jobs, monitor arrivals and departures remotely, track unexpected absences and communicate with your distributed employees are just some of the features your solution should have and that you should be using to maximize your system.

Consider Integrated Solutions and Supplementary Tools

Effectively managing your distributed workforce and providing superior customer service often takes more than just an automated time and attendance solution. Having an integrated web and mobile self-service component that reaches employees where they are – at your job sites — can differentiate you from the competition. When your supervisors are empowered with real-time information on arrivals, departures, meal breaks and schedules, they can better respond to job and customer needs on the spot. Not to mention, when the solutions are integrated, you’ll realize the complete benefits of accurate and seamless data across your company – from timekeeping information all the way through billing and payroll processing.

TEAM Software is hosting a free webinar for current and future clients “An Introduction to TeamTime Portal: Using Timekeeping Software & Biometrics to Save Money & Prevent Fraud” on Thursday, May 16 at 12 noon (CDT). Click here to learn more and to register to attend.

For more information on TEAM Software’s time and attendance solutions:

For Building Service Contractors

TeamTime for Building Service Contractors

eHub Employee Self-Service on web and mobile

WinTeam Operations Management   and Human Resources (Absence Tracker)

For Security Contractors

TeamTime for Security Contractors

eHub Employee Self-Service on web and mobile

WinTeam Operations Management, CallQ and Human Resources (Absence Tracker)

TEAM Software Blog » time and attendance

Best of TEAM’s Blog: Managing Absences with Time and Attendance

May 18, 2014 | Employee Tracking | Permalink

We’ve been taking a look at some of the best posts since the blog started in March 2013. This post originally ran on May 14, 2013. 

In the contract building service and security industries, an unexpected absence can create a lot of issues – from lost productivity and incomplete tasks, to a scramble to fill an open shift – and that can translate into very unhappy customers. Addressing absence issues in the field starts with cleaning up your timekeeping processes, and an effective time and attendance solution can help you do that.

timecard

Automate Your Timekeeping Processes

It’s no secret that technology makes it easier to manage a distributed workforce at multiple job sites. Having an automated time and attendance solution in place is essential for controlling labor costs, complying with Department of Labor regulations and, of course, managing employee time and addressing attendance issues. Tracking employee time on paper is not only cumbersome and inefficient, but it also has no built-in mechanisms for detecting or reacting to unexpected absences. A time and attendance solution can simplify your timekeeping processes and alert you to absences out in the field so you can respond immediately. In addition to keeping your customers happy, you’ll see valuable savings of both time and money with no time cards and fewer time disputes to contend with.

Make Your Time and Attendance Solution Work for You

A good time and attendance solution will have customizable features you can leverage for your particular needs. The ability to set up various absence alerts for different jobs, allow for travel time between jobs, monitor arrivals and departures remotely, track unexpected absences and communicate with your distributed employees are just some of the features your solution should have and that you should be using to maximize your system.

Consider Integrated Solutions and Supplementary Tools

Effectively managing your distributed workforce and providing superior customer service often takes more than just an automated time and attendance solution. Having an integrated web and mobile self-service component that reaches employees where they are – at your job sites — can differentiate you from the competition. When your supervisors are empowered with real-time information on arrivals, departures, meal breaks and schedules, they can better respond to job and customer needs on the spot. Not to mention, when the solutions are integrated, you’ll realize the complete benefits of accurate and seamless data across your company – from timekeeping information all the way through billing and payroll processing.

For more information on TEAM Software’s time and attendance solutions:

For Building Service Contractors

TeamTime for Building Service Contractors

eHub Employee Self-Service on web and mobile

WinTeam Operations Management   and Human Resources (Absence Tracker)

For Security Contractors

TeamTime for Security Contractors

eHub Employee Self-Service on web and mobile

WinTeam Operations Management, CallQ and Human Resources (Absence Tracker)

TEAM Software Blog » time and attendance

Clocking in systems - time attendance software for businesses

The new era has brought huge changes in our life especially at work places. Nowadays, everything has become more advanced because of technology that has developed at rapid pace. In workplaces employers can’t keep the track of their employees as they are very busy in their own work. Another factor that effect there supervision is not using of modern technology at all. In order to overcome problems like this best solution that you seek is time and attendance software that are also known as clocking in systems. This software is perfect option for people who want to keep their office up to date. It is also helpful tool for putting strong impression on clients as the attendance software shows the standard of your organization and they can see that every work is done is utterly professional manner at your workplace.

You can place this system at entry and exit points and each employ has to go through this software for entering and exiting from the building. Clocking in will be directly attached to system so that you can keep track of your employees without leaving your office. You can also use this software while you are not at your office by the help of remote access. This function makes this software a worthwhile option when you want to ensure that your employees are following the parameter of punctuality in their work settings.

This is perfect way that will help you to keep exact information regarding to working hours of your employees as they have to go through this strict software and staff clocking in will provide all the details regarding their presence in the office. So this will not leave any doubt or excuse on the part of employees as well as employers to ensure that the work is started on time and it becomes a norm in the organisation to be on time every day.

You can exactly calculate how much work you each employee has done and are they punctual or they are leaving the office before timings. This software keeps track of precise time and attendance of each employ so you don’t get confused who is the problematic employee that is not present in his/her working hours. It is surely a marvellous tool to make way for the superb control of the employers over its employees and helps in the growth and the expansion of the organisation when it is ensured that there is no wastage of time and the salary is given to the present and working employees only. There will be no scope of goofing up or loafing in the working hours which surely works in the benefit of the organisation.

Soon you will start witnessing a sea change in not only the behaviour and attitude of the employs as they embrace punctuality and sincerity but also there will be enhanced productivity as result. Therefore, it is quintessential that you should also seek out these solutions to improve your work settings once and for all!